Dear Clearwood Community Members,
We sincerely apologize for the confusion caused by the past due payment notices that were recently emailed to some homeowners in error.
Due to a software update, these notices were sent to accounts that are not past due. If you received one of these notices and your account is current, please disregard it. We understand that receiving an incorrect delinquency notice can be concerning, and we are truly sorry for any frustration or inconvenience this may have caused.
We have identified the issue and are taking steps to prevent this from happening again. We appreciate your patience and understanding as we continue working to improve our processes.
If you have any questions about the status of your account or would like confirmation that your account is current, please don’t hesitate to contact the Association office. Our staff will be happy to assist you.
Thank you for your understanding and for being a valued member of the Clearwood Community.
Sincerely,
Racheal Paige
Clearwood Community Association
General Manager